Diane, a sales manager for a major food company, was walking down the hallway of her office building when she noticed a sales associate sobbing alone in a corner. Diane didn’t know the girl very well and hesitated momentarily. But she decided to do something rather than pass by, even though she felt uncomfortable as to what to do and how to do it. Intuitively she walked over and put her arm on the girl’s shoulder. While the girl sobbed quietly, Diane stood there and said noth